![]() ![]() ![]() BBB Business Profiles are subject to change at any time. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.īBB Business Profiles generally cover a three-year reporting period. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. I went to the clinic and the bloodwork was done there.īBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment. She asked me if I had gone "online" and I said I had completed the registration over the phone. The woman who stepped into the waiting room was informed that my appointment was not showing on the kiosk. I tried to get someone behind the sliding frosted glass to speak with me and was ignored. I typed in everything correctly and then was informed that there was no appointment scheduled for me. I had to use a kiosk that would scan my driver's license. When I arrived at the facility prior to my appointment, I was not allowed to check in with a human being. ![]() This was repeated to me and I wrote all of the information on a piece of paper. I was also given a confirmation code of LGYDDZ. I had my choice of appointment time and chose Friday, August 4, 2023, at 9:10 a.m. The automated system asked me to identify which location I wished to have the bloodwork done. Oak Street Health has a contract with Quest Diagnostics. My insurance information has changed.On Thursday, August 3, 2023, I called Quest Diagnostics at ************ to schedule bloodwork my new health care provider needed prior to my wellness checkup on August 15, 2023.It is helpful to have your insurance card in front of you when providing this information. If your insurance carrier was not billed or was billed with incorrect information, you can submit your correct insurance information here and we will resubmit a claim to your insurance carrier. If you have additional questions or concerns, please contact your insurance carrier directly. Please refer to the message on your Quest Diagnostics bill or the Explanation of Benefits (EOB) from your insurance carrier for more specific information about why you received a bill. The insurance carrier processed the claim and applied the balance to your co-pay or deductible.The insurance carrier processed the claim and denied payment.Insurance information was not received or the wrong insurance information was received on your test order.I dont understand some aspects of my bill.The insurance carrier did not respond to the claim.Please refer to the message on your Quest Diagnostics bill or the Explanation of Benefits (EOB) from your insurance carrier for more specific information about why you received an bill.Ī few reasons you may have received a bill include, but are not limited to, the following: This bill is for laboratory testing fees only and is separate from any bill you may have received from your physician and/or paid at your physicians office.Īlthough you may not have physically visited a Quest Diagnostics location, your physician may have sent your specimen out to a Quest Diagnostics laboratory to be tested. The bill you received is for laboratory services provided by Quest Diagnostics, which were ordered by your physician. ![]()
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